FAQ

If you need more help

If you have any questions regarding coffee, or your transaction please feel free to contact us.

We are here to help.

100% Yes! There is an option to choose the right grind size for you when you’re shopping our coffees, just pick your order size and grind type and leave the rest to us.

Bean – for you to grind with your own grinder at home.

Coarse – ideal for a French press or cafetière

Medium – ideal for V60 or AeroPress

Fine – ideal for moka pot or espresso

Check out our grinder setting guide for more info Click Here

To keep your coffee as fresh as possible, you need to protect your coffee from air, sunlight, heat, and moisture. These all will contribute to making it stale and lose flavour.

We suggest keeping your coffee in an airtight container, in a cool, dry cupboard. Our bags all have a de-gassing valve, to let out CO2 that the beans produce once roasted, it’s not just there to sniff the coffee, and a reusable ziplock. So if you don’t have a fancy coffee jar just push the air out the bag, lip the lock and give the bag another squeeze to get any remaining air out.

Do not store your coffee in the fridge. Roasted coffee absorbs moisture from the air (hygroscopic) and will also take up surrounding aromas. The aromas and moisture levels in the fridge will react with the coffee and delicate flavours will deteriorate.

All payments are completely secure and will be managed by our dedicated, well trusted payment processor, Stripe

Stripe use a level one PCI DSS payment gateway, so you can feel 100% confident when using your card on this website. 

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